General and Ordering
In order to avoid misunderstanding, please be sure
to list art number, complete item description, exact
quantity, surface finish and marking instructions.
Agreement and arrangement made orally or by
telephone with our representatives become legally
valid only if approved in writing by us.
If no specifications regarding packaging are made in
the order, we shall choose the standard packaging at
3. Payment Terms
Our regular payment terms are Advance Payment or
4. Acceptance of goods
Complaints regarding quality, quantity can be taken
into account only if the claimed loss is more than
5% of the delivered goods. Furthermore, we must be
informed of complaints through written notice within
8 days after receipt of the shipment. For the
complaints acknowledged by us, replacement shall be
delivered free of charge.