General and Ordering
to avoid misunderstanding, please be sure to list
art number, complete item description, exact
quantity, surface finish and marking instructions.
arrangement made orally or by telephone with our
representatives become legally valid only if
approved in writing by us.
terms for new customers are
Irrevocable at sight. 'However, after our
worthy clients have done successful business with us
for at least one year, we change the payment term
from Advance to CAD or any other
as mutually agreed. All quoted prices will be in FOB
unless otherwise stated.
Minimum Order Quantity (MOQ) requirements
apply in all cases; for general instruments our MOQ
is around 30-40 instruments whereas for special
items we decide on a case to case basis. The company
will not entertain orders whose quantities are below
the minimum required production quantities.
Delivery Time (for items not
in stock) is roughly 60-90 days depending upon order
size and the nature of instruments. This delivery
period is significantly reduced once our customer
becomes regular and we start to maintain customer
specific inventory at our facility.
Guarantee period of three years is
applicable on all SU instruments
against rust, corrosion, pitting or any other
manufacturing related defect.
If no specifications regarding
packaging are made in the order, we shall choose the
standard packaging at our discretion.
Acceptance of goods
Complaints regarding quality,
quantity can be taken into account only if the
claimed loss is more than 5% of the delivered goods.
Furthermore, we must be informed of complaints
through written notice within 8 days after receipt
of the shipment. For the complaints acknowledged by
us, replacement shall be delivered free of charge.